For those of you who ordered frames for Christmas, this is the email I received yesterday afternoon….

Dearest Bloomie, 

The numbers are in. It is time to rip the band-aid off. Our latest assessment has forced us to face a hard truth: given a holiday rush beginning simultaneously in late September alongside a production error requiring hundreds of re-makes, this holiday season has gifted us with more than our production facilities could have prepared for. Thus, we are heartbroken to inform you that we can no longer guarantee all orders placed before the holiday deadline for Christmas delivery. However, we can offer the following options:

1. We value your professional reputation and we would be grateful for the opportunity to send a letter of apology to your clients. We humbly accept full responsibility and accountability for the delay. Please feel free to send us any mailing addresses as needed and we will get the letters sent asap.

2. Your order can be split into multiple shipments and drop-shipped directly to your clients. Simply send us the new shipping addresses and specify the corresponding frames.

3. If you would prefer to cancel your order and be refunded for the amount, just let us know and we’ll get you taken care of.

4.If you are content to receive your order shortly after the holidays, we can happily offer you a store credit in the amount of $100. To redeem this credit, please specify your preference not to cancel your order when you respond to this email.

You may be asking yourself, “Why am I hearing about this so late in the game?”, to which we apologetically respond, “Good question.” The honest answer is this: We value our ability to stay positive as we face each new challenge with optimistic confidence. Unfortunately, we did not account for the sad truth that positive attitudes, while filled with good intention, can sometimes distract from reality. To put it simply, we were not aware of the extent of our delay until it was too late.

There really are no words to express how sorry we are for the unfortunate circumstances surrounding this holiday season delay. We look forward to your decisions regarding the options above. For what it’s worth, the last few months have taught us many valuable lessons. We are excited to apply this wisdom to many dramatic improvements in the new year.

Respectfully,

Team Bloom

SO, I’m choosing option number 4.  I will keep my order the same and pray it gets here soon.  As of 10:30 Monday night, I haven’t received a “shipped” email.

I don’t think splitting up the order is going to make the process any faster and sure seems much more confusing to me than to just keep it as it is.

Unfortunately, it does not look like you will receive your packages by Christmas If I do happen to get the shipment before Sunday I will get everything out immediately!

I am so sorry and I never expected this would happen, but, no crying over spilled milk.  Please let me know if there is anything else I can do for you.

Kasey

We had so much fun the morning of this styled shoot.  All the kids were dressed up so great! These are some of my favorites!

Wow! I have some major catching up to do.  I’m soooo thankful and blessed for the amazing two and half months I’ve had.   Way back from October….

Ok friends, in case you haven’t heard I’m having another camera workshop THIS SATURDAY!

Now that you’ve spent a pretty penny on that pretty camera – come learn how to use it!  There’s so much more to taking pictures than that LITTLE GREEN RECTANGLE!

Saturday, October 15

9:30-3

WTC Visitor Center

$150/person*

*lunch included

You will learn:

camera basics

  beginners’ photography

   composition tips

  In addition, you’ll receive one-on-one training and spend some time practicing it all!

I know it’s last minute, but my calendar is so full for the rest of year that this was my only option.  I really hope you can join us!